Every call.
Transcribed, scored, synced.
Turn every conversation into structured intelligence — transcripts, sentiment, topics, and CRM sync — in real time. Every interaction graded. Every grade feeds the continuous improvement loop.
Small teams and enterprise call centers both run on conversation data. We build for both.
See inside every call your team takes.
- Every call captured — no sampling, no guesswork
- Sentiment at a glance across every conversation
- Topic tracking surfaces what customers ask
- CRM-ready output lands in the tools you already use
- Coaching insights built in for every rep, every week
Conversation intelligence at scale.
- Call volume at scale — thousands of conversations, one pipeline
- Team-wide dashboards for managers, directors, and ops
- Compliance-logged recordings with full retention controls
- Custom topic models tuned to your business and vocabulary
- BI and data warehouse integration for cross-source analytics
"Every call in our BDC now gets transcribed, sentiment-scored, and sent to our CRM. I can see which reps are doing follow-ups right and where the conversation breaks down — things I used to guess at."
Four capabilities, one intelligence layer.
Real-Time Transcription
Every call, written up as it happens. Searchable, exportable, and synced to the systems that need it.
Sentiment Analysis
Emotion and tone scored on every interaction — catch friction before it becomes churn.
Topic Modeling
What callers are asking about, categorized automatically. Trends surface without manual review.
CRM Integration
Drops structured data into your existing system — transcripts, scores, topics, and outcomes, live.
Inside Optimization: How Co-Pilot Works.
Our Co-Pilot system reviews every call, text, and intake — scoring transcripts, sentiment, intent, and outcomes against your success criteria. Weekly model retraining. Script refinement. Workflow tuning.
Call data stays where it belongs.
Call recordings and transcripts handled with the same security posture your compliance team already requires.
Encrypted Recordings
Call audio and transcripts encrypted in transit and at rest. Keys rotated, access audited.
Retention Controls
Configurable retention windows aligned to your legal and compliance requirements.
Access Logs
Every view, export, and query logged. Clean audit trail for every recording touched.
U.S. Data
Recordings, transcripts, and derived data stay in U.S.-based infrastructure.
Signed agreement to live analytics — under 3 weeks.
Discover
Map call sources, recording infrastructure, CRM schema, and integration points. Confirm compliance and retention requirements.
Build
Build the analytics pipeline — ingest, transcription, sentiment, and topic models tuned to your vocabulary and call mix.
Launch
Go live with real-time dashboards. Trends, outliers, and coaching signals tuned from your actual conversation data.
Ready to see inside every call?
Book a 30-minute call. We'll map your call sources and scope an analytics deployment built for your team.
Book a Strategy Call →