Every call answered.
Every conversation captured.
Inbound and outbound AI agents for healthcare practices, medical device commercial teams, and regulated enterprise operations. 24/7, compliance-ready, U.S.-based.
Single-location operators and multi-location enterprises both run on conversation. We build for both.
Capture every patient, every call.
- Never miss another patient call — 24/7 inbound coverage
- No-show recovery and reactivation through automated outreach
- Book appointments directly into your EHR or scheduling system
- Conversational intake replaces paper and digital forms
- HIPAA-compliant from day one, BAA signed before go-live
Deploy voice AI across every domain.
- Cross-location routing with unified conversation logic
- Brand voice governance across every agent and domain
- Network-wide performance dashboards and QA scoring
- Enterprise compliance controls — HIPAA, SOC 2, BAA-ready
- Multi-domain deployment across sales, service, and clinical ops
"Innova's intake and follow-up have been a game-changer for our practice."
Four capabilities, one conversational stack.
Inbound Answering
Every call answered instantly, across voice and SMS — no queues, no voicemail, no missed revenue.
Outbound Calling
Follow-ups, re-engagement, and reminders on autopilot — natural conversations at scale.
Smart Escalation
Urgent conversations routed to the right human every time, with full context handed off live.
Full Context Sync
CRM/EHR sync, conversation history, and coaching signals flowing into the tools you already use.
Inside Optimization: How Co-Pilot Works.
Our Co-Pilot system reviews every call, text, and intake — scoring transcripts, sentiment, intent, and outcomes against your success criteria. Weekly model retraining. Script refinement. Workflow tuning.
Customer data stays where it belongs.
Built for every regulated industry — your compliance posture, extended to your phone system.
HIPAA-Ready
Built for regulated industries. BAA available for healthcare deployments.
SOC 2 Aligned
Enterprise security controls and audit-ready logging on every deployment.
Encrypted in Transit & Rest
End-to-end encryption for every call, transcript, and stored record.
U.S. Data
Recordings, transcripts, and customer data stay in U.S.-based infrastructure.
Signed agreement to live agent — under 3 weeks.
Discover
Map current call flows, handle-time patterns, integration surface, and escalation paths across every scenario.
Build
Build and train agents with your vocabulary, tone, and business logic. Integrate with your phone, CRM, and scheduling tools.
Launch
Launch with real-time monitoring. Resolution rate, sentiment, and coaching signals tuned from actual call data.
Ready to deploy a voice agent?
Book a 30-minute call. We'll map your current call flow and scope a deployment that fits your business.
Book a Call →