Glossary

Voice Bot

A voice bot is automated software that handles spoken conversations on the phone. The term is evolving — older systems were scripted; modern ones use generative AI.

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Old voice bots vs modern voice bots

  • Old (pre-2023): scripted decision trees, limited speech recognition, brittle on edge cases
  • Modern (2024+): LLM-driven, natural conversation, integrated with backend systems

Voice bot vs voice agent

Used interchangeably in marketing. "Voice agent" connotes more autonomy and integration; "voice bot" sometimes implies scripted/limited.

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