Glossary

Voice Agent

A voice agent is an AI system that handles phone conversations end-to-end — answering inbound calls, holding natural dialog, and taking actions on behalf of a business.

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What a voice agent does

  • Answers inbound calls
  • Holds two-way conversations with callers
  • Books appointments, captures intake data, takes payment
  • Escalates to humans when needed
  • Logs and analyzes every interaction

Voice agent vs voice bot vs voice assistant

"Voice agent" implies more autonomy and integration than "voice bot" (typically scripted) and broader use than "voice assistant" (typically personal/consumer).

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