Typical price ranges
| Engagement Type | Build Fee (One-time) | Monthly Operating |
|---|---|---|
| Single-location, simple integrations | $0–$5K | $1,500–$2,500 |
| Single-location, regulated (HIPAA/FINRA) | $5K–$10K | $2,000–$3,500 |
| Multi-location (3–10 sites) | $10K–$25K | $3,000–$8,000 |
| Hospital system / dealer group / franchise network | $25K–$75K | $8,000–$25,000+ |
What drives price up
- Number of integrations (each native integration adds 2–5 days of work)
- Compliance posture (HIPAA, SOC 2 attestation, FINRA recordkeeping)
- Multi-location / multi-brand complexity
- Custom vocabulary depth (medical specialties, legal practice areas, automotive trim levels)
- After-hours / always-on SLA requirements
What's included in monthly fees
- Unlimited or capped call volume
- Continuous improvement (Co-Pilot loop, weekly retraining)
- Monthly reporting
- Account team time (success manager, ops engineer)
- Updates and new features
- SLA-backed uptime monitoring
Frequently Asked Questions
- Are voice AI agency engagements cheaper than building in-house?
- Substantially. In-house equivalent costs $80K–$120K/year for the engineering and ops time alone — before tooling. Agency engagements typically run 50–70% lower at higher quality.
- Can I negotiate?
- On scope, yes. On price, modestly. Most reputable agencies have transparent rate cards but flex on what's included in the build phase.