121 Appointments. 90 Days. Zero Hires.

Campbell Medical specializes in joint pain, muscle pain, and numbness — and their patient base was growing faster than their front desk could keep up with. Calls outside business hours went to voicemail. Follow-ups slipped. Every missed call was a potential patient walking to a competitor. The clinic needed a way to capture every inquiry — day or night — without burning out staff or hiring around the clock.

Innova deployed Aurora AI, our voice and text platform purpose-built for healthcare providers. Aurora was configured to answer after-hours calls first — gathering details on the caller's condition, qualifying the inquiry, and booking appointments directly into the clinic's calendar. Once the team saw what Aurora could handle after hours, we expanded her coverage to inbound daytime calls and built out a reactivation program to re-engage past patients.

In the first 30 days, Aurora booked 38 appointments the clinic would have otherwise lost. By day 90, she had booked 121 — all without a single new hire. Campbell Medical now runs with a professional, 24/7 intake experience, freeing the front desk to focus on patients in front of them instead of the phone in their hand.