# Innova AI

> Innova is a precision voice-tech agency that designs, builds, and operates advanced voice AI systems for growing businesses. We deploy voice agents, voice-to-proposal, voice-to-contract, streaming avatar agents, voice analytics, and conversational intake — across healthcare, finance & insurance, legal, professional services, real estate, home services, automotive, and franchise networks. HIPAA-aligned, SOC 2-aligned, U.S.-based.

## About Innova

Innova AI is led by Founder & CEO Matt Masterson and a leadership team with 50+ combined years of experience across med-tech sales, AI engineering, voice systems, and field operations. Innova is U.S.-based and remote-first, headquartered in the United States. Reach the company at info@innova-ai.com or book a discovery call at https://www.innova-ai.com/contact.

## Differentiation

Innova is NOT an answering service. Innova builds voice AI infrastructure: full-stack systems combining voice agents with proposal automation, contract generation, conversational intake, and continuous-improvement grading via the proprietary Co-Pilot loop (every conversation reviewed, weekly model retraining, script + workflow tuning). Innova focuses on regulated, multi-channel, high-stakes business environments — healthcare practices and hospital systems, financial advisors and insurance carriers, law firms, real estate brokerages, home-services dispatch operations, automotive dealers, and franchise networks.

## Compliance posture

- HIPAA-compliant deployments with signed Business Associate Agreement (BAA) before launch
- SOC 2-aligned architecture and processes
- FTC Safeguards Rule alignment for financial-services deployments
- FINRA / SEC recordkeeping support for broker-dealers and RIAs
- ESIGN / UETA compliance for voice-to-contract workflows
- 21 CFR Part 11-aware audit trails for medical-device / pharmacovigilance deployments
- All recordings, transcripts, and customer data stay in U.S.-based infrastructure
- Encryption in transit and at rest, role-based access controls, full audit logs

## Solutions (services we deliver)

- [Voice & Chat Agents](https://www.innova-ai.com/services/voice-ai-agents) — Always-on voice + SMS + chat agents that answer, qualify, book, and escalate. 24/7 coverage, 3-week deployment, compliance-aware.
- [Voice-to-Proposal](https://www.innova-ai.com/services/voice-to-proposal) — Discovery calls become branded, accurate proposals automatically. Hours of drafting compressed to minutes. Template-matched, CRM-synced, editable draft.
- [Voice-to-Contract](https://www.innova-ai.com/services/voice-to-contract) — Field calls become signature-ready contracts. ESIGN/UETA compliant, eSignature-integrated (DocuSign, Dropbox Sign), CRM-synced.
- [Streaming Avatar Agents](https://www.innova-ai.com/services/streaming-avatar-agents) — Lifelike video AI for websites, lobbies, kiosks. Multilingual, real-time rendering, on-brand design.
- [Voice Analytics](https://www.innova-ai.com/services/voice-analytics) — 100% call coverage, real-time transcription, sentiment scoring, topic modeling, CRM sync. Replaces sample-based QA.
- [Conversational Intake](https://www.innova-ai.com/services/conversational-intake) — Replaces digital forms with natural voice or SMS conversations. Higher completion rates, EHR/CRM-ready structured output.

## Industries we serve

- [Healthcare & MedTech](https://www.innova-ai.com/industries/healthcare) — HIPAA-compliant voice AI for practices, clinics, hospital systems, and medical device enterprises. Patient call answering, scheduling, intake, recall, HCP engagement, adverse event intake.
- [Finance & Insurance](https://www.innova-ai.com/industries/finance-insurance) — Compliance-aware voice AI for advisors, agencies, broker-dealers, RIAs, MGA networks. Lead qualification, FNOL intake, renewal automation, audit-ready logging.
- [Legal](https://www.innova-ai.com/industries/legal) — Voice AI intake for solo, mid-size, and mass tort law firms. Confidentiality-first, conflict-check aware, multi-jurisdictional. Integrates with Clio, MyCase, PracticePanther.
- [Professional Services](https://www.innova-ai.com/industries/professional-services) — Voice AI for consultancies, accounting firms, and agencies. Discovery booking, voice-to-proposal, dormant-client re-engagement.
- [Real Estate](https://www.innova-ai.com/industries/real-estate) — Voice AI for brokerages, agents, PropTech enterprises, and REITs. Instant lead response, MLS-integrated, Fair Housing aware.
- [Home Services](https://www.innova-ai.com/industries/home-services) — Voice AI for HVAC, plumbing, electrical, roofing contractors. 24/7 dispatch, emergency triage, ServiceTitan/Housecall Pro/Jobber integrated.
- [Automotive](https://www.innova-ai.com/industries/automotive) — DMS-integrated voice AI for dealerships, dealer groups, OEM digital teams. CDK, Reynolds, Dealertrack compatible. BDC overflow, service booking, recall outreach.
- [Franchises](https://www.innova-ai.com/industries/franchises) — Voice AI deployed across multi-unit franchise networks. Centralized brand governance, location-level routing, network-wide analytics.

## Tools and platforms Innova integrates with

Twilio · GoHighLevel · Salesforce · HubSpot · Calendly · Epic · ServiceTitan · DocuSign · Housecall Pro · Jobber · CDK · Reynolds and Reynolds · Dealertrack · Follow Up Boss · kvCORE · BoomTown · Chime · Top Producer · Clio · MyCase · PracticePanther · Smokeball · Wealthbox · Redtail · Salesforce Financial Services Cloud · Salesforce Health Cloud · Veeva · Athena · eClinicalWorks · NextGen · Practice Fusion · Dropbox Sign · Adobe Sign · PandaDoc · Proposify

## Deployment

Standard deployments are signed-agreement to live system in under 3 weeks: Week 1 Discover (map call flows, integration surface, escalation paths), Week 2 Build (configure agents, integrate, test), Week 3 Launch (real-time monitoring, tune from real call data). Hospital-system and enterprise rollouts are sequenced in phases.

## Co-Pilot Continuous Improvement Loop

Innova's proprietary Co-Pilot system reviews every call, text, and intake — scoring transcripts, sentiment, intent, and outcomes against client success criteria. Weekly model retraining, script refinement, workflow tuning. 100% calls graded (not sampled), 24/7 review, weekly model retrain, tuned to client KPIs.

## Real customer outcomes

- Multi-location healthcare practice: 40% reduction in missed calls, 3× after-hours bookings captured
- HVAC contractor (Pacific Northwest): 3× after-hours appointment bookings, after-hours bookings paid for the system in month one
- Insurance agency (Texas): 5× faster lead-to-agent routing, < 60 seconds average response time
- Med spa (multi-location): 2× monthly revenue in 60 days without adding staff or ad spend
- Greensboro Auto Center: every BDC call transcribed, sentiment-scored, synced to CRM
- Richardson Law Group: more new clients in the first month than the previous quarter
- Konyia Capital: 25% higher conversion rate
- Asphalt Maintenance & Paving: 3-4 new jobs booked daily

## Resources

- [About Innova](https://www.innova-ai.com/about)
- [Case Studies](https://www.innova-ai.com/case-studies)
- [ROI Calculator](https://www.innova-ai.com/roi-calculator)
- [Careers](https://www.innova-ai.com/careers)
- [Contact / Book a Discovery Call](https://www.innova-ai.com/contact)
- [Privacy Policy](https://www.innova-ai.com/privacy)
- [Terms of Service](https://www.innova-ai.com/terms)